We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception.
We always try to give patients the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances.
Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Authority.
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if the patient in person does not make a complaint. If you wish to make a complaint, please telephone or write to our business manager Pamela Evans. Full details will be taken and a decision made on how best to undertake the investigation.
We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.
Please take time to read our full Complaints Procedure along with the Practice complaints leaflet below:
Patient Complaints Leaflet