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Evening & Weekend GP Appointments

Did you know you can get a GP appointment in the evening and at the weekend?

Patients in Knowsley are able to benefit from extra GP appointments during normal surgery hours, in the evening and at the weekend.

The appointments are available in locations across the borough and we will aim to book you in at the most convenient time and location for you.

The appointments are available at:

Nutgrove Villa in Huyton

Kirkby Primary Care Resource Centre

Halewood Primary Care Resource Centre

Whiston Primary Care Resource Centre.

Opening times vary between locations but overall Extended Access is available from 8am - 8pm, Monday - Friday and 10am - 8pm Saturday and Sunday.

To book an Extended Access appointment, ring your practice on the usual number, quote ‘Extended Access’ and a receptionist will assist you.

G.D.P.R - General Data Protection Regulations

 Park House Medical Centre has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.     

What information do we collect about you? 

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care. 

How we will use your information

 Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.

 In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure but your personal details (name, address) are NOT included. 

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.  

Maintaining confidentiality and accessing your records

 We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.

 Risk stratification

 Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Park House Medical Centre this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 Invoice validation

 Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 Opt-outs

 You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering to opt out online (national data opt-out programme) or if you are unable to do so or do not wish to do so online, by speaking to a member of staff.

 Retention periods

 In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.

  What to do if you have any questions

 Should you have any questions about our privacy policy or the information we hold about you, you can:

 Contact the practice’s data controller via email at Nicola.raby@nhs.net. GP practices are data controllers for the data they hold about their patients

Write to the data controller at Park House Medical Centre, Sewell Street, Prescot, L34 1ND

Ask to speak to the practice manager Nicola Raby or their deputy Christina Walters at the Practice or ask for one of the handy information leaflets at Reception 

The Data Protection Officer (DPO) for Park House Medical Centre is Craig Walker and he/she is based at St Helens & Knowsley CCG.

 Complaints

 In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’. 

Changes to our privacy policy 

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed annually

The Department of Work & Pensions (DWP) information:

The Department of Work & Pensions (DWP) are collecting sick note data.  This data will not contain patient details and will be extracted from our computer system automatically.  Howeverl patients have the right to refuse consent.  Please let a doctor or member of staff know your preference. 

Accessible Information Standards

At Park House Medical Centre we would like to improve the communication we have  with our patients. We want to make sure you can read and understand the information we send you so please inform us if you have information or communication needs.  We will also try to accommodate your needs if you have difficulty hearing.

Patient Participation Group:

Please come along to our next PPG Meeting. Come along and have your say! Contact Christina Walters, Deputy Practice Manager if you are interested in attending and for the next meeting on Tuesday 6th November 2018 at 12.00pm.

If you take warfarin medication and attend an anti-coagulation clinic you must show your yellow book every time you order your medication, whether you attend our clinic or the hospital, Not doing so could impact you receiving your medication on time or it not being sent electronically to the pharmacy.

Important information from the partners re; appointments:

As a response to your concerns regarding a lack of appointments, the practice arranged to have daily emergency appointments. However these appointments are for EMERGENCIES only with the doctors addressing ONE problem at a time. We would also like to ask our patients to inform the reception staff what the emergency problem is where possible so that the right appointment can be selected for you.

Outstanding Reviews:

A high number of our patients have signed up to the Electronic Prescribing System where the prescription is sent electronically to the nominated pharmacy. As the prescription is sent straight to the pharmacy patients haven't got access to their right hand side of their prescription to know when their medication review is due and do read important practice information. Even though we have asked pharmacies to ensure that patients receive their right hand side of the prescription we know that a large amount of patients still don't. If your prescriptions are sent electronically could you please remember to ask the pharmacy for the right hand side back to you know when your medication & other reviews are due as it is extremely important that you attend your medication review or your medication could be stopped until you attend an appointment. If you have your medication/chronic disease reviews please remember to put it in your diary/calendar when you are next due and make an appointment. The appointment should be with Nurse Jenny McDermott or Nurse Sue Watson - Thank you.

Notice Boards:

We are no longer having posters around the surgery on walls and the glass as this looks unprofessional and I think you will agree the glass looks far better now on reception.

We will be having the main board in reception dedicated to Practice Information, for up to date information please take time to read.

We will be dedicating the notice board by the clinicians doors to 1 problem each month.

Thank you.

Patient Access - Access To Your Medical Records!

Did you know you are able to have limited access to the following medical records online through ‘Patient Access’:

  • Medication history

  • Allergies

  • Problems

  • Appointments

Please ask for your unique log in details at reception, you must show a form of ID for your log in details or you will not be able to have them.

You can also book, cancel and amend appointments as well as order your prescriptions.

Please Click Here >>> https://patient.emisaccess.co.uk/Account/Login <<<

Missed Appointments:

On average we experience 50 missed appointments a week, this is not acceptable. We have a 3 Missed Appointments (Did not attend:DNA) policy, if you miss 3 appointments within a 12 month period you will be removed from our list. 

Please make sure you contact us to cancel your appointment, you can use our automated service and patient access to cancel your appointments also.

Thank you.

Results..

We are no longer accepting results over the phone, If the doctor wishes to speak to you regarding your result we will contact you. The reception staff are no longer allowed to give any result over the phone.

 

Friends and Family Test:

Please click on the following link and take our Friends and Family Survey

>>> http://www.mysurgeryoffice.co.uk/psurvey.aspx?p=206600&a=N83024 <<<

You can complete online by clicking the above link or you can print off the attachment below, complete and hand in anonymously

>>> Friends and Family attachment<<<

Thank-you.

Comments Results: Comments

 

Emergency Telephone Number Only

Should our telephone system fail for any reason you will be able to contact the practice on the following number

0151 511 5927

This number is for emergency use only

INFORMATION REGARDING TEST RESULTS:

The doctor or nurse will inform you of what tests have been taken.  If any of the tests are not normal you will be contacted with the result and management.  Rest assurred that all tests are looked at carefully. If you have not been contacted you may assume that your tests are normal.

This will reduce the amount of phone calls to the surgery and therefore increase the chances of patients getting through in a timely manner.

 

LOOKING FOR WAYS TO CONTACT THE SURGERY?

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PLEASE SEE OUR  CONTACT  US  PAGE

http://www.parkhousemedicalcentre.co.uk/info.aspx?p=8

 

 

 

 

 

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